“Living sites are only as good as today’s update. If the words are dull, nobody will read them, and nobody will come back. If the words are wrong, people will be misled, disappointed, infuriated. If the words aren’t there, people will shake their heads and lament your untimely demise.” — Mark Bernstein, A List Apart

“95% of the information on the web is written language. It is only logical to say that a web designer should get good training in the main discipline of shaping written information, in other words: Typography.” — Oliver Reichenstein, InformationArchitects.com

“Users have highly emotional reactions to newsletters. This is in strong contrast to studies of website usability, where users are usually much more oriented towards functionality.” — Nielsen Norman Group Report

“It seems there are a large number of graphic designers who started their career designing for the web, with little or no knowledge of the technical issues for creating content for print use.” — Toni Allen